A WhatsApp business greeting is exactly what it sounds like, a personalized message that gets automatically sent when a customer sends you a direct message. Different greetings can be created and set for different types of unique situations or customer needs. Automated messages or greetings help increase response time and improve the overall experience for your target audience. A successful greeting is personalized, has clear expectations, is conversational, and is valuable.
Here are four WhatsApp business greeting messages to use to engage and grow your target audience:
General Response
This example can be used anytime a customer reaches out to you:
“Hello, valued customer. Thank you for your message. We will get back to “insert the time period you will respond by.” We respond to every message within twenty-four hours and appreciate your patients. For now, come read our blog to learn more about us.”
Customer Support Response
If you want to be more direct, always best, then using a customer support response is generally best. Here is an example:
“Hello, thank you for your message. Our customer support team will review your question to find the best agent to answer your question. Please allow twenty-four hours for a response.”
Then send a separate prompt to engage:
“In the meantime, choose from the common questions or categories below to see if we already have answers for you or can provide help while you wait.”
This is a great time to create a bot that runs through your commonly asked questions. It engages your audience, but it can also be an avenue to answer their question before you can get back to them -- improving their overall experience and satisfaction.
Sales or Customer Lead Generation
Even while away, you can gain more information from a sales lead by simply asking them to supply their information outside of the WhatsApp application. For example, use this response if you want to get further information from your target audience:
“Hello. I am sorry we missed you. Please leave your name along with the email address you check most often, and we will get back to you within twenty-four hours. Thank you [Business Name].”
Offline or Out of Office Response
Let your customers or audience know you are not there beyond just listing your hours. These responses make your customers less frustrated and allow them to come back at a more appropriate time to further discuss their issues, questions, or concerns.
“Hello! We would love to help. However, we are currently unavailable to chat. Please visit our website where we have a frequently asked questions page or come back tomorrow [insert time] to speak with a live representative.”
Using each greeting is a great way to improve your customer service using WhatsApp. Remember, customers these days want to communicate with you directly. So be sure to use these WhatsApp business greetings sparingly and where it matters the most.
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