All businesses have problems. Getting to the root of the problem helps rectify things and get them back on track. You don’t have to have a degree in mediation to solve business problems, but it helps to have some important problem-solving skills. While there are many skill sets that help solve problems, a few stand out and make things easier:
- Be a good communicator
- Be curious about problems
- Use teamwork
Individually, these skills help identify and solve problems. Using them together makes a big difference in how fast and efficiently problems are solved.
Good Communication helps solve problems- Communication is key to any relationship. It applies in business as well. Good communication is made up of simple core concepts:
- Listen well
- Ask questions
- Clarify
- Repeat
Listening well includes active listening. This method ensures you are hearing what’s being said before you make any assumptions. Asking open ended questions allows for back-and-forth communication that enhances the information shared. Asking clarifying questions makes sure what’s being said and heard is correct. Repeat the process until there is resolution.
Curiosity helps solve problems- Being curious allows for different perspectives about the same thing. Opening your mind to all the possibilities helps evaluate problems and review them from multiple angles. If you allow for input, ideas, and thoughts about a problem you are likely to see it more clearly through the different filters others have. Allowing others to share their perspectives and solutions can help solve business problems faster and easier.
Teamwork helps solve problems- Businesses are supported by teams. Even if you are a solopreneur, you likely have a team that helps you out. Vendors and support staff are considered part of the team… your customer base is too! Each member has a role and they can be very helpful when it’s time to solve a problem. Getting curious and asking questions helps capture valuable information that can make problem solving more efficient.
Solving problems is part of everyday life. Solving problems in business isn’t that different than typical problem solving. Having great communication skills helps. Asking questions and being curious about what’s causing problems and crowdsourcing potential solutions means you don’t have to be the smartest person in the room. Use your resources and work in a team to solve problems and keep your business moving forward.
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